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faq

What are your rates?
Please see rates.

How do I schedule an appointment?
Either call 212-942-8464 or visit rates page to request an appointment.

What makes Ms. Green-Clean different than other cleaning companies and maids?
Please see about

Should I tip?
It's certainly not obligatory, but if you are moved by the transformation of your home and our hard work, it's greatly appreciated. Percentage should be based on service, and up to 20%.

Do you clean windows?
Yes, though only insides as part of our full deep, green home cleanings. We do also offer a stand-alone, green window cleaning service that includes outsides of windows. Please inquire for rates.

Do you bring cleaning supplies and equipment?
We bring ALL cleaning solutions, but click here to see list of items you must have on hand so we can clean your home effectively and efficiently.

Should we be home while you're cleaning?
It's not necessary, but greatly recommended on the first cleaning (at least for 15-20 minutes) so you can show us around and acquaint us with your priorities. It's also ideal (though not obligatory) if you can be there at the end of your first cleaning to unofficially sign off and make sure your expectations have been met. After that it's up to you. We know you are very busy. 

What is your cancellation policy?
Please find our cancellation and other policies here.

Are pets ok with you?
Sure. We're nuts about animals!

We have kids who have to nap. How do you work that?
We're easy to communicate with. Simply let us know when and where their nap times are. We will stay out of that area during that time and try not to vacuum until they're awake again.

What cleaning products do you use?
Ms. Green-Clean chooses only cleaning agents whose ingredients are based on naturally-derived plants and minerals and are safe for you, your family, pets, and the environment.

We are also currently developing our own private-label line of eco-friendly cleaning products that will be available to our clients and the public at large. Stay tuned for updates!

What areas do you service?
Currently, we serve all areas easily accessible by our MTA subway system. Manhattan, Queens, Brooklyn, and parts of the Bronx (Riverdale and Marble Hill). In the future, we hope to grow Ms. Green-Clean into Westchester, Long Island and beyond. Stay tuned.

Are you bonded and insured?
Yes, Ms. Green-Clean LLC is bonded and insured.

why choose a green cleaning service?

Here are a few facts to consider.

  • The typical American household is the number one violator of chemical waste per capita. (Environmental Protection Agency (EPA))
  • The average American home has 3-10 gallons of hazardous materials. (Children's Health Environmental Coalition)
  • 50% of all illnesses are caused by or aggravated by polluted indoor air. (American College of Allergy, Asthma, and Immunology)
  • Approximately 15% of the American population suffers from chemical sensitivity. Researchers have traced this proliferation to synthetic chemicals in consumer products and furnishings. (National Academy of Sciences)
  • Over 150 chemicals found in the average home have been linked to allergies, birth defects, cancer and psychological abnormalities. (Consumer Product Safety Commission)
  • Women who work at home have a 55% greater chance of developing cancer than women who spend the majority of their time outside of the home. (Toronto Indoor Air Commission)
  • Nationwide more than 32 million pounds of household cleaning products are poured down the drain each day. Many of these products contain toxic substances that are not adequately processed by sewage treatment plants and septic systems. (Maryland Cooperative Extension)
  • Chemicals in household cleaners break down slowly in the ecosystem and can lead to harmful algae blooms and accumulation of toxins in the fatty tissues of fish and wildlife. (Clean and Green, Bond and Dadd)
  • According to a five year EPA study, the air in American homes has chemical contamination levels 70 times greater than outdoor air.